FAQ

What are the opening hours?

We are open daily from 10:00 AM until we run out of cookies.

If you arrive at the store before 4:00 PM, we guarantee there will still be cookies available!

Feel free to call us anytime to check the actual cookie availability.

When is the store closed?

We are open daily, except on the following holidays:

King’s Day (April 27th), Christmas Day (December 25th), Boxing Day (December 26th), and New Year’s Day (January 1st).

Is it possible to place an order?

Unfortunately, it is not possible to pre-order cookies. In the past, we did offer this option because the waiting times could be very long.

Now we have moved to Rokin 17, and the waiting time is on average only 5 minutes.

For large orders of more than 15 boxes, you can email us at: info@vanstapele.com

Do you ship the cookies?

We do not ship the cookies. They can only be purchased in-store.

How long is the line?

The wait time is usually around 5 minutes.

Why is there a limit per customer?

In the past, we occasionally set a limit per customer because we wanted to ensure that as many people as possible could enjoy our cookies. Now that we have moved to Rokin 17, we can bake more cookies, and it is currently only in rare cases—about once a month—that we run low on cookies and need to set a limit.

For how long can I keep the cookies?

We recommend consuming the cookies within 4 days.

Check our instruction card for more information on how to best store or reheat the cookies.

Are there any nuts and/or peanuts in the cookies?

No, there are no nuts in the cookies.

However, the factory where the chocolate is produced also makes products containing nuts. Therefore, there may be traces of nuts in the cookies.
We do not use any nuts or nut-based ingredients in our recipe.

Which allergens are in the cookies?

The cookies contain the following allergens:
egg, lactose, gluten, and soy lecithin.

Is the cookie vegan?

Our cookie is not vegan, but it is vegetarian.

Are the cookies halal or kosher?

The cookies are both kosher and halal.

How many calories are in one cookie?

We are sorry to say that we do not have an answer to that. To ensure we can continue enjoying our cookies without any worry, we have never calculated the number of calories.

Are you open to franchising or opening a second location?

We are very sorry, but unfortunately, we are not open to that.

We have one store in Amsterdam, and we would love to keep it that way.